Luminate Home Loans, Inc. (“Luminate”, “us,” or “we”), has created this privacy statement privacy notice in order to demonstrate our firm commitment to privacy.
Luminate’s website is located at www.goluminate.com (the “Website”) and is not intended for individuals less than the age of eighteen. Luminate does not knowingly collect data relating to individuals less than the age of eighteen.
What personal information is being collected?
We may have collected the following categories of personal information from consumers within the last 12 months:
|Categories of Personal Information||Examples of Specific Types of Personal Information Collected||Collected|
|A. Identifiers||A real name, alias, postal address, email address, telephone numbers, Internet Protocol address, account number, Social Security number, date of birth, or other similar identifiers.||Yes|
|B. Personal Information categories||A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.||Yes|
|C. Protected classification characteristics||Age, race, color, ancestry, national origin, citizenship, marital status, sex (including gender, gender identity), veteran or military status.||Yes|
|D. Internet or other electronic network activity information||Browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.||No|
|E. Professional or employment-related information||Current or past job history.||Yes|
How we collect your personal information?
We collect most of this personal information from you when the Website specifically asks for your personal information (for example to respond to requests for information or to register users for particular services). The personal information is collected directly from staff of Luminate who have responsibility for responding to such requests or administrating such registrations. However, we may also collect information:
- From publicly accessible sources (e.g., property records or court records);
- From your transactions with us;
- From our service providers;
- Directly from a third party;
- Consumer reporting agencies (CRAs);
- From activity on our Website.
How is personal information used?
Personal information collected on this web site the Website will only be used for the purposes stated at the time of collection. We may collect and use Personal Information for business and commercial purposes, such as:
- To provide and manage products and services;
- Operation of our websites;
- IT operations, including communication systems and security;
- Legal compliance and proceedings;
- Risk Management;
- Fraud Prevention;
- Financial Management;
Personal information will be collected in a lawful manner and remains part of our records until we determine the information is no longer needed, or we are required by law to delete such information.
Cookies are small pieces of data sent from a website and stored on your computer by your web browser. The file is added once you agree to store cookies on your computer or device, and the cookies help analyze web traffic or let you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The Website can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
- Analyze our web traffic using an analytics package;
- Identify if you are signed-in to the Website;
- Test content on the Website;
- Store information about your preferences;
- Recognize when you return to the Website.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website.
Do Not Track
Luminate does not track its customers over time or across third-party websites to provide targeted advertising and therefore our Website does not respond to Do Not Track (“DNT”) signals. However, in some instances, our third-party service providers may honor DNT signals.
How we share your personal information
Luminate may share personally identifiable information it collects with its employees who need to know that information to service your account. Except as provided below and in our Privacy Notice, Luminate does not share or disclose any personally identifiable information to any company or marketing group external to Luminate. Luminate may share your personal information with third parties to the extent it is reasonably necessary to manage or service your account, verify employment, determine location, process payment, fulfill a transaction, provide customer service, or as otherwise authorized by law.
Further, Luminate may disclose personally identifiable information: (i) to another entity with which Luminate enters or reasonably may enter into a corporate transaction, such as, for example, a merger, consolidation, acquisition, or asset purchase, (ii) to a third party pursuant to a subpoena, court order, or other form of legal process or in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process, or in connection with litigation brought against, or on behalf of, Luminate, where appropriate, (iii) to a third party if determined by Luminate in its sole judgment that such disclosure is appropriate to protect the life, health, or property of Luminate or any other person or entity, all in compliance with applicable law, (iv) to third parties as authorized or designated by you, or (v) to conduct any other legitimate business activity not otherwise prohibited by law. The foregoing is not intended to obviate or displace any legal obligations or duties applicable to Luminate.
Except as necessary for Luminate to provide the services, information, or products requested by a website user, or except for the disclosures identified in the preceding paragraphs, the user may opt out of having his or her personally identifiable information, which has been voluntarily provided to Luminate through or from its Website, prospectively retained by Luminate, used by Luminate for secondary purposes, or disclosed by Luminate to third parties.
Sale of personal information
We do not sell and will not sell your personal information.
Sharing your information with Consumer Reporting Agencies
Consumer Reporting Agencies (“CRAs”) collect and maintain information on consumer and business credit profiles on behalf of organizations in the United States. We may share information about you with CRAs and may carry out periodic searches with them to verify your identity or manage your account.
Details of your account(s) with us may be sent to CRAs and recorded by them. This information may be supplied by CRAs and may be used and searched by us and other organizations, such as debt collection agencies, in order to:
- Consider applications for credit and credit related services;
- Locate debtors and recover debts; and
- Manage your accounts.
Luminate may furnish account information to Experian, Equifax, and Trans Union. You have a right to obtain an annual copy of your credit file from CRAs by visiting www.annualcreditreport.com.
Luminate offers you certain choices in connection with the personal data it collects from you, including:
Your Luminate Account: You may review, update and correct your contact information, including your telephone number and email address, after logging in to the Website, or by calling our office.
Your Choice to Decline Cookies: You may adjust your browser settings to decline cookies if you do not want to accept Luminate cookies. However, declining cookies may affect proper operation of the Website.
If you have any questions regarding any of these choices, please contact Luminate.
Security of personal information collected on this site
Luminate has implemented physical, electronic, and procedural security safeguards to protect against the unauthorized release of or access to personal information. We employ internal and external system safeguards designed to protect confidentiality and security of personal information.
The confidentiality of any communication or material transmitted to or from Luminate via the Website or via e-mail cannot be, and is not, guaranteed. You acknowledge that the technical processing and transmission of the Website’s content may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to confirm and adapt to technical requirements of connecting networks or devices.
We will collect the IP Address of all visitors to the Luminate website for internal security and other proprietary purposes. We do not release this data outside of our corporate team nor utilize the data other than for internal purposes.
If any questions arise about security, please contact Luminate using the information provided above.
California residents – Your Legal Rights
In accordance with California law, we will not share information we collect about you with companies outside of Luminate Home Loans, unless the law allows. For example, we may share information with your consent, to service your account, or provide rewards or benefits you are entitled to. We will limit our sharing to the extent required by California law.
- The right to access personal information – You have the right to request access to your personal information that we collected about you, subject to certain exceptions.
- The right to request deletion of personal information – You have the right to request that we delete your personal information, however, state and federal law may prohibit us from deleting personal information, which Luminate will disclose to you.
- The right to non-discrimination – We will not discriminate against you if you exercise any of these rights.
- The right to an authorized agent – You can designate an authorized agent to make any of these requests by providing your express written authorization. We must be able to verify your identity and the authorization must include the authorized agent’s name, address, telephone number, and email address (for providing the personal information collected or to respond to a request for deletion).
Nevada law (NRS 228.600(3)) allows marketing calls to our existing customers listed on the National Do Not Call Registry. If you prefer not to receive marketing calls from us, you may be placed on our Internal Do Not Call list by calling 833.594.0379 or writing to Luminate Home Loans Inc. Attn: Privacy Officer, 2523 S. Wayzata Blvd, Suite 200, Minneapolis, MN 55405
Nevada law requires we provide the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Ste 3900, Las Vegas, NC, 89101; Phone Number – 8702.486.3132; email: BCPINFP@ag.state.nv.us
We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report, or health information to nonaffiliated third parties to market to you, other than as permitted by Vermont law, unless you authorize us to make those disclosures. Additional information concerning our privacy policies can be found at www.goluminate.com or call 833.594.0379.
If you wish to exercise any of these rights, please contact Luminate by doing one of the following:
- Submit online to: email@example.com;
- By mailing a request to: Luminate Home Loans, Inc., 2523 Wayzata Blvd. Suite 200, Minneapolis, Minnesota 55405;
- Toll-free Telephone Number: 833-594-0379
If you choose to contact directly by [email/phone/in writing], you will need to provide us with:
- Enough information to identify you [e.g., your full name, address and customer or matter reference number];
- Proof of your identity and address [e.g., a copy of your driver’s license or passport and a recent utility or credit card bill]; and
- Describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.
We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person’s behalf.
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that they cannot use this Website.
Luminate Home Loans, Inc.
Attn: Privacy Officer
2523 S. Wayzata Blvd. Suite 200
Minneapolis, MN 55405
Toll-free Telephone Number: 833-594-0379
Last Updated: [08/2022]